BEWARE OF United Parcel Service!
United Parcel Service (Unethical Parcel Schemers) is the most untrustworthy, unethical group of schemers that I’ve come to know. The company has no regard for people’s property and is only concerned with the bottom line.
Customers need to realize that “cheaper” does not mean “better” and it is worth it to spend a few extra bucks to ship via a reliable and trustworthy service like FEDEX because they offer peace-of-mind and the assurance that your package will arrive safely and in a timely manner.
Consider this: On February 1, 2012, I shipped a care package (text books and food items) via UPS to my daughter in college worth $212. Since the package was costly and contained some perishable items, I ensured that it was secured correctly with bubble wrap and newspaper, wrote “fragile” on all six sides of the box and insured the package for $200.
My daughter received an emergency call from her college mailroom requesting that she came immediately because the package was delivered damaged and contents were leaking from the box. When she arrived the UPS delivery man was still there and he apologized and advised her to file a damage claim with the company, so she did. My daughter was then told that I needed to file the claim since I shipped the package. When I filed the claim, I was asked to have my daughter try to put the box back together, repackage the items and return it to her mailroom for pickup and inspection by UPS. Although the box was totally destroyed, she did her best to tape it together as I advised.
Two weeks went by without a word from UPS. I called and left messages for the representative with whom I initially spoke, but she never returned my calls. I filed a complaint via e-mail with Mr. Myron Gray, president of US operations. The following day, I received a phone call from Mary Moore, who claimed that she was assigned to handle the matter and would investigate and let me know the outcome by weeks-end. But again, I never received a call back. The following week I called Mrs. Moore who then told me that I will not be refunded since I did not use a box purchased from UPS to ship the items, so the box is considered a reused carton. I explained that when you purchase an item and have it shipped to you and have to return contents, one uses the same box, so how is that any different, especially since the box was sturdy and packaged correctly in the first place and it was obvious that the damage was a result of mishandling not the box. She told me that it was a corporate decision and that is final.
It has been almost three months since the date of this incident and UPS has done nothing to reimburse me for the damages and the package was never returned to me or my daughter. Customers need to be aware of this injustice and unethical behavior by the company. I’m in the process of filing a small claims suit and working on coordinating a class action lawsuit against UPS, so if any of you have a similar story about the company or knows someone who does, please contact me at shippingandlogistics@wordpress.com AL
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