BEWARE OF United Parcel Service!

United Parcel Service (Unethical Parcel Schemers) is the most untrustworthy, unethical group of schemers that I’ve come to know.  The company has no regard for people’s property and is only concerned with the bottom line.

Customers need to realize that “cheaper” does not mean “better” and it is worth it to spend a few extra bucks to ship via a reliable and trustworthy service like FEDEX because they offer peace-of-mind and the assurance that your package will arrive safely and in a timely manner.

Consider this: On February 1, 2012, I shipped a care package (text books and food items) via UPS to my daughter in college worth $212. Since the package was costly and contained some perishable items, I ensured that it was secured correctly with bubble wrap and newspaper, wrote “fragile” on all six sides of the box and insured the package for $200.

My daughter received an emergency call from her college mailroom requesting that she came immediately because the package was delivered damaged and contents were leaking from the box. When she arrived the UPS delivery man was still there and he apologized and advised her to file a damage claim with the company, so she did.  My daughter was then told that I needed to file the claim since I shipped the package. When I filed the claim, I was asked to have my daughter try to put the box back together, repackage the items and return it to her mailroom for pickup and inspection by UPS.  Although the box was totally destroyed, she did her best to tape it together as I advised.

Two weeks went by without a word from UPS. I called and left messages for the representative with whom I initially spoke, but she never returned my calls. I filed a complaint via e-mail with Mr. Myron Gray, president of US operations. The following day, I received a phone call from Mary Moore, who claimed that she was assigned to handle the matter and would investigate and let me know the outcome by weeks-end.  But again, I never received a call back. The following week I called Mrs. Moore who then told me that I will not be refunded since I did not use a box purchased from UPS to ship the items, so the box is considered a reused carton.  I explained that when you purchase an item and have it shipped to you and have to return contents, one uses the same box, so how is that any different, especially since the box was sturdy and packaged correctly in the first place and it was obvious that the damage was a result of mishandling not the box. She told me that it was a corporate decision and that is final.

It has been almost three months since the date of this incident and UPS has done nothing to reimburse me for the damages and the package was never returned to me or my daughter. Customers need to be aware of this injustice and unethical behavior by the company. I’m in the process of filing a small claims suit and working on coordinating a class action lawsuit against UPS, so if any of you have a similar story about the company or knows someone who does, please contact me at shippingandlogistics@wordpress.com AL

 

Taking a Look at the Leaders in Shipping, Delivery, Logistics and Supply Chain Management

UPS—United Parcel Service should consider changing its name from United Parcel Service to Unprofessional Parcel Service to more closely align with the company’s unethical business practices.  According to senior officials at the delivery service conglomerate, making more is the company’s goal and service delivery is not their priority. While every business’ main objective is to ultimately increase its bottom line, there is a certain level of trust and service customers expect when patronizing that business; it is called customer satisfaction.

Apparently, UPS’ senior officials, including Chairman and Chief Executive, D. Scott Davis, Chief Operating Officer, David Abney, and President US Operations, Myron Gray, have lost the memo on what constitutes good customer service because customers’ goods have been handled poorly for years and UPS has not done anything to rectify the bad service or take responsibility for its actions.  Instead, the corporation often adds insult to injury by blaming customers for the reckless manner in which their packages are handled by UPS workers.  Additionally, although customers often insure their valuables when shipping via UPS, there are many horror stories from customers who complain that the company still refuses to reimburse them for their damaged, lost and/or stolen belongings.

Customers should be aware that other service providers such as the United States Postal Service (USPS), FEDEX, DHL et al offer fair value for their services.  Although FEDEX services maybe a bit costly, it’s a service that is guaranteed, dependable and offers peace of mind that your goods will be delivered safely and on-time.  Furthermore, customers have the assurance that any insurance charges they pay the company is not a ruse to swindle more money from them, but actually safeguards them in case of damages and/or loss.  Unlike UPS, FEDEX engages in ethical business practices, does not blame errors caused by workers on their customers, but stands by them.

The United States Postal Service “Flat Rate Boxes” offers a remarkable deal for the money, plus shipping via this method ensures timely and efficient delivery similar to the FEDEX guarantee. Similarly, DHL provides customers with family-type service delivery that offers peace-of-mind, affordable rates and professional services.

Customers need to be treated fairly, get the best value for their money and feel assured that their belongings are in the right hands. Over the years I’ve heard too many negative complaints about UPS –packages being delivered damaged, lost, stolen and UPS’ unwillingness to right many wrongs by taking responsibility for their lax and uncaring handling of other people’s goods. At the same time, I’ve heard too many instances where customers packages sent via UPS and damaged in the process, although insured, were never compensated by the company.  Plus, in some cases after their damaged packages were inspected by UPS, they were never returned to the clients. This is certainly grounds for a class-action lawsuit to remedy the situation and perhaps customers need to take the first step and send a clear message to UPS that they cannot play on people’s trust. You may send complaints to UPS’ senior executives at: sdavis@ups.com; dabney@ups.com and mgray@ups.com  by AL

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